FAQs

What are your delivery options?

 We ship via USPS 1 - 3 day Priority Mail. Multiple piece shipments are priced based on size and weight.  If you would like a shipping quote PRIOR  to ordering, or for large quantity orders of 10+ boxes to the same location, please email your order details and address to saltandlightbathcompany@gmail.com

I want to order multiple items to ship to multiple addresses but the website won't let me - what do I do?

We know - the blessing & the curse of the web technicalities!! it's annoying to us too! We are working on providing a custom website that will allow you to add multiple shipment addresses per order, but for now you can either (1) place a separate order for each recipient, or (2) email us the details of your multiple piece order and we will send you a PayPal invoice to pay in one transaction. 

 

What is your return policy? 

Because of the personalized nature of our items, all sales are final & non-refundable. As much as we want all our clients to love their gifts as much as we do, if for some reason you or the recipient are unsatisfied with your purchase, please reach out & email us at saltandlightbathcompany@gmail.com and we will do our very best to resolve the issue. Any breakage that may have occurred in transit must be reported within 3 days of receipt to be eligible for replacement.

 

If I'm sending my gift directly to the recipient...will a packing slip or invoice be included?

We never include a packing slip or invoice of any kind in the shipping box as it is, in fact, a gift! We will email you a copy of your order with a shipping/tracking number.

 

Why do you need my email address?

We use your email to provide your receipt, order confirmation, delivery tracking and information that is relevant to Salt + Light Bath Company. Your privacy is of the utmost importance to us and we can’t stand spam either - so rest assured, your information will not be shared with any third parties!

 

Will my recipient’s information remain private & confidential?

Absolutely! We take privacy very seriously & will never share any of their contact information with any one outside our shipping team.